We strive to earn our customers’ trust by genuinely listening to their complaints, opinions, and requests, and responding promptly, honestly, and fairly.

 

■ Our Contact and Complaint Reception Desk

• Department: Sales Department
• Phone Number: 03-4560-1021
• Hours: Weekdays 10:00 to 17:00 (excluding weekends, public holidays, and the year-end/New Year period)

 

We are committed to responding sincerely to and striving for prompt resolution of customer complaints. In addition, in accordance with applicable laws and regulations, we have established complaint handling and dispute resolution procedures concerning our financial instruments trading business (Type II Financial Instruments Business and Investment Advisory and Agency Business). Such complaints and disputes are resolved by the Type II Financial Instruments Firms Association or the Investment Management Association of Japan.

 

The Type II Financial Instruments Firms Association and the Investment Management Association of Japan have each outsourced their complaint handling and dispute resolution operations to the Financial Instruments Mediation Assistance Center. Accordingly, the contact point for consultation regarding complaints and mediation for dispute resolution concerning our financial instruments business is as follows:

 

■ Financial Instruments Mediation Assistance Center (FINMAC)

Daini Securities Kaikan, 2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
Website: finmac.or.jp
Phone Number: 0120-64-5005 (Toll-free)
Hours: Weekdays 9:00 to 17:00 (excluding Saturdays, Sundays, national holidays, and the year-end and New Year holidays)

 

*The above organization is a neutral third-party body designated by the Commissioner of the Financial Services Agency under the Financial Instruments and Exchange Act, or entrusted under the same Act to provide complaint and dispute resolution services.